Understanding customer feedback via Artificial Intelligence and Natural Language Processing To stay successful and grow, businesses need to make wise decisions based on qualified and effective analyses of the right data. An increasing amount of data comes from the customers via social media and recommendation sites in the form of post-visit reviews, posts and mentions….
Category: 6. Sentiment
How to find the best restaurant using sentiment analysis
IT students used our API in their projects. Learn about their experience of performing sentiment analysis to find the best restaurant in town. Read more…
William Shakespeare’s Plays in the Hands of Text Analytics
William Shakespeare, one of the greatest playwrights of all times, died 400 years ago, in 1616. At this occasion, we analyzed the content of three of his most popular plays solely via our text analytics software the Interpretor. Despite being written more than 400 years ago, Shakespeare’s comedies and dramas still speak to us. They…
Sentiment analysis of the Ice Hockey World Championships
We introduced Geneea’s text analytics engine to CZ Podcast and demonstrated what it can do by performing sentiment analysis of the Hockey World Championships in Prague and by analyzing a Czech classic—The Good Soldier Švejk.
Quick Analysis of Sentiment in Google Sheets
Having customer support messages, tweets or Facebook comments all in one table is helpful. There is no doubt about that. However, what’s even more useful, is the ability to search the texts quickly for emotionally tinged mentions of your company. Even though everybody prefers reading positive reactions and reviews, it’s the negative ones that help…
Hockey Sentiment Infographic
One can use sentiment analysis for something serious, like routing angry customer emails to senior representatives, or for something fun like analyzing tweets about the 2015 Hockey World Cup. We have done both, but for the latter we have created an infographics.