The 5th KPMG Data Festival, which took place on October 14, 2022 in Prague, was a great success. We sincerely thank the organizers for putting together such an ambitious program and enabling so many data enthusiasts to meet and share their experiences. We certainly had fun! In the numerous talks, experts introduced various ways in…
Category: 4. Voice of the Customer
How our customers use our technology
We were pleasantly surprised when Bretislav S., Head of Business Intelligence at Dáme jídlo, discussed his company’s cooperation with Geneea and the benefits and possibilities of text analytics, specifically the analysis of customer reviews.
Summarizing the pros and cons to improve the customer experience
Tyinternety.cz wrote about a solution Geneea created for Heureka, a large price comparison website, analyzing collected e-shop and product feedback, and summarizing the main pros and cons to improve the customer experience. Read more…
Interested in business advice? Your customers will give you the best one
Understanding customer feedback via Artificial Intelligence and Natural Language Processing To stay successful and grow, businesses need to make wise decisions based on qualified and effective analyses of the right data. An increasing amount of data comes from the customers via social media and recommendation sites in the form of post-visit reviews, posts and mentions….
How to find the best restaurant using sentiment analysis
IT students used our API in their projects. Learn about their experience of performing sentiment analysis to find the best restaurant in town. Read more…
How to speed up e-shops’ customer support
IT students used our API in their projects. See how they analyzed an e-shop’s emails to find the ones that are important and filtered out automatic messages and spam to make it easy for the e-shop to address customers’ concerns faster. Read more…
Analyzing customer feedback in e‑commerce
Covering new trends in e-commerce, FEEDIT.CZ introduced Geneea to its readers among several other emerging solutions offering AI-based advanced text analysis that are available to the quickly growing local e-commerce sector. Read more…
Would you trust AI to recommend you a place to eat?
IT students used our API in their projects. Find out how they discovered the best restaurants in Prague by analyzing real customer reviews, proving that data analysis can help people make good, conscious decisions. Read more…